As much as DRAX-MUHLE GMBH works to satisfy customers and to build a mutual friendship between our valued customers. Please kindly go through our terms and conditions to avoid future conflicts.
DRAX-MUHLE GMBH accepts Visits ONLY upon appointment booking. Appointment scheduled takes from 4 to 8 weeks. For more information and bookings, Please kindly send us an appointment email.
We advice buyers to review each contract page as signed contract takes immediate effects. Any later adjustments are considered null and void
Buyers MUST be aware that Proforma Invoices are ONLY issued after seller and buyer agreements. Once the are Issue payment is expected to be done within 7 working days.
All shipments are processed and executed in London UK. – All shipping documentations are scanned and emailed to buyers immediately upon shipment departure while originals are executed via DHL or FEDEX Express delivery respectively
– All payments for goods must be made via international wire transfer directly to one of our bank accounts which we have within the EU regions of Austria, Belgium, Denmark, France, Germany, Hungary or Poland. Your consignment will be shipped after the payment received in one of our bank accounts given in our signed Invoice, and to handle any misunderstanding between customer and sales after payment, please you contact us through phone/email.
Our payment terms is strictly T/T payment. We do not accept Letter of Credit (L/C) OR Bank Guarantee
And email us with the scan proof of the payment from your bank, so we can released your order/consignment immediately to be shipped. You are responsible for all bank transfer fees, shipping costs and insurance. We will ship your order once your payment is received.
There will be no shipment booking confirmation for your order/consignment until payment deposit are received in our account.
– In-case of cancellation or dispute after payments, We do offer a maximum of 2 to 3 weeks for refund. Some refunds are 100% depending on the trade-
We reserve the rights to refuse disclosure of some documentations as it might concern our suppliers information’s. It is one of our policies to protect our suppliers information.
We reserve the RIGHTS to cancel orders we are not satisfied with (Applicable to Minimum orders, delivery conflict ports etc) – We Reserve the RIGHTS to choose our Customers Respectively
For More Information Regarding our Terms and Conditions , Please kindly contact us for clarification